E-commerce / Omnichannel
Our e-commerce and omnichannel logistics services are designed to support retail brands in delivering a seamless shopping experience across all channels (online, mobile, and in-store). We manage the back-end logistics that power quick e-commerce fulfillment, efficient store replenishment, and smooth returns, all from a unified inventory pool.
Central to this is handling high volumes of direct-to-consumer orders. We operate specialized e-commerce fulfillment centers where orders from your website or marketplaces are processed rapidly – often the same day – and shipped via parcel networks. We integrate with your online platforms so order information flows instantly to our warehouses for prompt picking and shipping.
For omnichannel strategies, we enable capabilities like ship-from-store, ship-to-store, and click-and-collect. We can route orders to be fulfilled from the optimal location – whether that’s an e-commerce warehouse, a retail store, or a drop-ship from a vendor – based on stock availability and proximity to the customer. Our systems track inventory in every node in real time to make this possible.
We also manage store distribution: ensuring your brick-and-mortar locations receive the right product assortments at the right times to keep shelves stocked. This includes orchestrating seasonal inventory builds, new product launch allocations, and efficient restock deliveries. Omnichannel inventory balancing (such as moving excess store stock into online fulfillment or vice versa) is another service we provide to maximize sales and minimize stockouts.
Returns handling is integrated as well. Whether a customer returns an online purchase via mail or to a store, or a store sends unsold seasonal stock back to a distribution center, we process these returns efficiently. Items are inspected, re-packaged if resaleable, and returned to inventory or routed for refurbishment/disposal. Throughout, we provide visibility on return reasons and disposition, feeding data back to you to inform buying and quality decisions.
Benefits to Your Business:
- Faster Delivery & Happy Customers: By optimizing fulfillment across your network, customers receive their orders faster. We ship from the closest or most efficient node, reducing transit time and cost. This speed and reliability improve customer satisfaction and encourage repeat purchases.
- Unified Inventory = Fewer Stockouts: Our omnichannel approach treats all inventory as a single pool serving all channels. You can fulfill orders from wherever stock resides, greatly reducing instances of “out of stock.” A product sold out in the e-shop might still be available in a store – we’ll ship it from there, saving the sale and maximizing inventory utilization.
- Cost Efficiency: Smart order routing helps cut logistics costs. Fulfilling from the nearest location lowers shipping expenses, and using stores as mini-fulfillment centers can reduce pressure on central warehouses. Moreover, combining e-commerce and retail operations yields economies of scale in storage and distribution.
- Flexibility in Meeting Demand: Surges in online orders or shifts in buying patterns are easier to handle. Our scalable operations and dynamic inventory allocation ensure you keep up with peak e-commerce demand (e.g., holidays) while also maintaining store supply. You’re less likely to be caught off-guard by sudden demand spikes or channel shifts.
- Enhanced Customer Service & Loyalty: Omnichannel logistics enable conveniences like buy-online-pickup-in-store (BOPIS), easy online returns in-store, and consistent product availability across channels. Providing these options gives customers more flexibility and a better experience. Satisfied omnichannel shoppers are more loyal and tend to spend more, boosting lifetime customer value.