White Glove Services
White glove services provide a premium, high-touch level of logistics for shipments that require special care and handling. Unlike standard delivery, our white glove team manages every detail from pick-up to inside delivery, including specialized packaging, careful loading, and set-up of the product at the final destination.
We offer customizable delivery windows and appointment scheduling as part of the white glove treatment. Our team coordinates with the end recipient (whether a business or homeowner) to arrange a convenient delivery time, and provides advance notifications. Uniformed professionals arrive within the scheduled window, ensuring a smooth and professional customer experience.
Throughout transit, white glove shipments receive extra protection and monitoring. We may use dedicated trucks or climate-controlled vehicles if required, and apply shock or tilt indicators on packaging to detect any mishandling. Expedited and direct routing is common to minimize transit time and transfers for these sensitive deliveries.
Communication is proactive and personalized. A dedicated service coordinator oversees the shipment and keeps all parties informed. Upon delivery, our staff not only unloads but can position the item in the room of choice, assemble or install it, test basic functionality (for equipment), and walk the recipient through any basic setup or operating instructions if applicable.
Benefits to Your Business:
- Superior Customer Experience: Providing white glove delivery to your customers enhances their satisfaction and reflects positively on your brand. End customers appreciate receiving their product fully set up or installed without lifting a finger, resulting in a premium experience and positive reviews.
- Damage Reduction: Special handling greatly reduces the risk of damage in transit and during delivery. With experts using best-in-class packing, loading, and installation practices, your fragile or expensive items are far less likely to be scratched, dropped, or harmed, minimizing costly replacements or repairs.
- Complex Project Support: If you’re rolling out equipment across multiple sites or need synchronized delivery and setup of multiple units, white glove logistics is invaluable. We manage the timing, site-specific requirements, and technical setup, which streamlines project implementation (for example, opening new offices with all IT equipment installed).
- Increased Delivery Success: White glove includes close coordination with recipients on scheduling and site preparation. This means fewer failed delivery attempts or returns. Items are delivered on schedule and in workable condition, eliminating the hassle of re-delivery or additional service calls.
- Competitive Differentiator: Offering a premium delivery option can set your business apart. Whether you sell high-end products or critical equipment, the availability of white glove service adds value to your offering. It assures customers that you stand behind your product through the final step of getting it operational in their hands.