Track & Tracking Services
Our track and trace services provide you and your customers with real-time visibility into shipments at every step of the journey. Using our online tracking platform and integration with carrier systems, we gather status updates – from pick-up to in-transit checkpoints to final delivery – and present them in an easy-to-access interface or via automated notifications.
Each shipment is assigned a tracking number or reference which can be used on our portal. As the shipment moves, events like departure from a facility, customs clearance, arrival at a hub, out-for-delivery, and delivery confirmation are recorded. We consolidate these updates, even if multiple carriers or modes are involved, into one cohesive tracking timeline for you.
For enhanced visibility, we utilize GPS tracking on vehicles and IoT devices on high-value cargo when appropriate. This allows for continuous location monitoring rather than just checkpoint scans. In cases of critical shipments, you can opt for live tracking that shows the shipment’s current location on a map and provides dynamic ETA updates.
Our system supports proactive alerts. If a shipment is delayed or an exception is reported (e.g., a missed connection or a weather hold), we send instant notifications to your team and, if desired, directly to your customer. Similarly, upon successful delivery, an alert can confirm receipt (even including proof of delivery like a signature or photo when available).
We maintain historical tracking data, so you can analyze transit times and carrier performance. This helps in managing carrier relationships and identifying any recurring issues on certain lanes. Our customer support team also uses the tracking information to assist with inquiries or to launch investigations for any lost or damaged shipments quickly using the last known status.
Benefits to Your Business:
- Transparency and Trust: By offering clear visibility of shipments, you build trust with your customers. They can self-service track their orders, reducing anxiety about "where is my package?" and cutting down on support calls. This transparency enhances your service reputation and the overall customer experience.
- Improved Exception Management: Early warning of delays or issues means you can take action sooner. For example, if a shipment is stuck in transit or customs, you can inform the end-customer ahead of the promised date or dispatch a replacement if it's critical. Proactive management prevents minor issues from turning into major customer dissatisfaction.
- Data-Driven Improvements: Access to detailed transit data allows you to identify bottlenecks or frequently delayed routes. You can then work with us to adjust routes, change carriers, or add distribution points to improve delivery performance. It’s a continuous feedback loop for optimizing your transportation strategy.
- Operational Efficiency: Internally, your team benefits from quick access to status information. This means less time spent calling carriers or warehouses for updates, and more time focusing on value-added tasks. Automated tracking reduces manual workload and chances of miscommunication about where a shipment is.
- Customer Empowerment: Customers appreciate the ability to track shipments themselves. It gives them a sense of control and convenience, which improves satisfaction and reduces the likelihood of complaints. A smooth delivery with timely updates often translates into positive reviews and repeat business.